Job Description:

Responsibilities:

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner
• Open and accurately record incoming titles daily according to established procedures
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices
• Maintains a professional, calm manner when negotiating with difficult or upset customers
• Maintains a high level of confidentiality
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates
• Performs other duties as assigned or requested to assure optimum service levels

Requirements:

• Requires a high school diploma or equivalent
• One-year automotive title experience preferred
• The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment
• Effective communication (written and verbal) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem-solving skills
• Data Entry  
• Organization

Additional Info:

Job Type: Full Time

Salary: $16-$19 per hour

Local candidates only: Houston, TX

#ZR

Job Requirements: