Automotive Title Clerk
Automotive Title Clerk
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Job Description:
Responsibilities:
- Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice
- Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner
- Open and accurately record incoming titles daily according to established procedures
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Match sold titles with invoices
- Maintains a professional, calm manner when negotiating with difficult or upset customers
- Maintains a high level of confidentiality
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company
- Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates
- Performs other duties as assigned or requested to assure optimum service levels
Requirements:
- Requires a high school diploma or equivalent
- One-year automotive title experience preferred
- The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment
- Effective communication (written and verbal) and interpersonal skills required
- Ability to work in a high performance, fast-paced team environment
- Ability to adapt to and work effectively within a constantly changing environment
- Excellent customer service and problem-solving skills
- Data Entry
- Organization
Additional Info:
Job Type: Full Time
Salary: $16-$19 per hour
Local candidates only: Houston, TX
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